Head of Application Solutions, Wastewater Collections
We are seeking an experienced Head of Application Solutions, Wastewater Collections, to lead the development, delivery and continuous improvement of digital solutions supporting wastewater collection services. This is a strategic leadership role with responsibility for ensuring applications are reliable, scalable, secure and aligned with operational priorities. You will work closely with business leaders, technology teams, suppliers and frontline users to understand service needs and translate them into effective application roadmaps.
You will oversee the full application lifecycle, including solution design, implementation, integration, testing, release management, support and retirement. Key responsibilities will include setting standards for application architecture and governance; managing prioritised improvement programmes; ensuring systems support regulatory, operational and customer requirements; and monitoring service performance, risks and dependencies. You will also lead incident and problem management, drive root-cause analysis, and promote continuous improvement across systems used for asset management, work planning, field operations, customer service and data reporting.
The successful candidate will bring substantial experience leading application portfolios, technology-enabled business change or enterprise solutions within a complex, regulated or asset-intensive environment. You will have strong knowledge of software delivery, systems integration, data quality, cybersecurity, service management and supplier performance. Excellent stakeholder management skills are essential, along with the ability to communicate complex technical matters clearly to senior leaders and operational colleagues. A collaborative, commercially aware and outcome-focused approach is expected, together with experience of managing teams, budgets and competing priorities. This role offers the opportunity to shape modern, resilient solutions that improve operational efficiency, support environmental performance and deliver better outcomes for communities.
Head of Application Solutions, Wastewater Collections
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