L3 G3R Team Leader 1
We are seeking an experienced Team Leader to coordinate day-to-day operations and support the delivery of high-quality, efficient services. In this role, you will lead a team of employees, allocate work, monitor performance and ensure that tasks are completed safely, accurately and within agreed timescales. You will act as a visible and supportive point of contact, promoting a positive working environment and encouraging colleagues to achieve both individual and team objectives.
Your responsibilities will include planning workloads, assigning duties, monitoring attendance and productivity, and ensuring that operational procedures and quality standards are consistently followed. You will provide coaching, guidance and feedback, support the induction and development of team members, and address performance or conduct issues fairly and promptly. The role will also involve maintaining accurate records, preparing routine reports, identifying operational risks and escalating issues when appropriate. You will work closely with other teams and managers to resolve problems, improve processes and maintain effective communication across the operation.
The successful candidate will have previous experience of supervising or leading a team, preferably in a busy operational, customer-focused or service environment. You should be organised, dependable and confident making decisions while remaining calm under pressure. Strong communication and interpersonal skills are essential, together with the ability to motivate others, manage competing priorities and use initiative. A commitment to health and safety, equality, inclusion and continuous improvement is expected. You must be willing to work flexibly according to operational requirements, which may include varied shifts, weekends or public holidays. Relevant training or equivalent practical experience will be valued, and full support will be provided to help you succeed in the role.
L3 G3R Team Leader 1
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