We are seeking an experienced Train Operations Supervisor to lead and coordinate safe, reliable, and efficient daily rail operations. You will supervise train movements, operational staff, and platform or depot activities, ensuring services run in accordance with timetables, operating procedures, and applicable rail safety standards. The role requires a visible and proactive leader who can make sound decisions in a fast-paced environment while maintaining a strong focus on passenger safety, service quality, and operational performance.
Key responsibilities will include allocating staff and operational resources, monitoring service delivery, and responding promptly to delays, incidents, equipment issues, and other disruptions. You will coordinate with drivers, station teams, control room colleagues, maintenance personnel, and external stakeholders to resolve operational problems and minimise the impact on customers. You will also oversee shift handovers, complete operational records and reports, support investigations, and ensure that corrective actions are followed through. Developing team capability will be an important part of the position, including coaching employees, monitoring performance, promoting safe working practices, and contributing to training and competency assessments.
Applicants should have substantial experience in rail or a comparable transport operations environment, with a sound understanding of operational safety, incident management, and relevant rules and procedures. Previous supervisory or team leadership experience is essential, along with the ability to communicate clearly and remain calm under pressure. You will need strong organisational and problem-solving skills, a practical approach to risk management, and the confidence to make timely decisions in changing circumstances. Flexibility to work shifts, including nights, weekends, and public holidays, is required. A relevant rail operations qualification or equivalent industry experience will be highly regarded, as will experience using operational reporting systems and supporting continuous improvement initiatives.
Train Operations Supervisor
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