We are seeking an experienced Supervisor Train Operations to lead safe, efficient and reliable rail services in a fast-paced operational environment. In this role, you will supervise train movements and frontline operational teams, ensuring services are delivered in accordance with approved timetables, operating procedures, safety standards and regulatory requirements. You will provide visible leadership across the network, promote a strong safety culture and support the delivery of a professional, customer-focused service.
Your responsibilities will include coordinating daily train operations, monitoring service performance and responding promptly to incidents, delays, infrastructure issues and changing operational conditions. You will make informed decisions during disruption, communicate clearly with control rooms, drivers, station teams, maintenance personnel and emergency services, and implement recovery plans to minimise customer and network impacts. You will also conduct operational briefings, allocate resources, support staff performance and development, investigate incidents and irregularities, and ensure accurate completion of reports, records and handover information. A key part of the role will be identifying operational risks, addressing non-compliance and contributing to continuous improvement initiatives.
Applicants should have substantial experience in rail operations, train control, traffic management or a closely related transport environment, together with experience supervising teams in a safety-critical setting. You will need strong knowledge of railway operating procedures, incident management, workplace health and safety obligations and relevant industry regulations. Excellent communication, leadership, problem-solving and decision-making skills are essential, along with the ability to remain calm under pressure and work effectively across multiple teams. The role may involve shift work, including early starts, evenings, weekends and public holidays. Relevant rail qualifications, operational competencies and experience using train management or control systems will be highly regarded.
Supervisor Train Operations
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