ITS Superintendent
We are seeking an experienced ITS Superintendent to lead the delivery, maintenance and continuous improvement of information technology services across a complex operational environment. The successful candidate will provide day-to-day leadership for IT infrastructure, systems, communications and technical support, ensuring that services remain secure, reliable and aligned with business and operational requirements.
Responsibilities will include supervising internal and contractor-based technical teams; coordinating service desk, network, server, communications and end-user support activities; monitoring system availability, performance and security; and managing incidents, service requests and root-cause investigations. You will develop and maintain support procedures, maintenance schedules, asset registers and technical documentation, while ensuring compliance with relevant policies, standards and regulatory obligations. The role will also contribute to technology planning, budgeting, procurement, project implementation and disaster-recovery readiness. Effective stakeholder engagement will be essential, including regular communication with operational leaders, vendors and other technical specialists.
Applicants should have substantial experience in IT service delivery, infrastructure operations or a comparable technical leadership role, together with demonstrated experience supervising teams and managing third-party service providers. A strong understanding of network infrastructure, servers, cloud or virtualised environments, cybersecurity principles, telecommunications and IT service-management practices is required. Relevant tertiary qualifications or industry certifications will be advantageous. You will be organised, practical and solutions-focused, with the ability to prioritise competing demands and remain calm during incidents or operational disruption. Strong communication, problem-solving and reporting skills are essential, as is a commitment to safe working practices, confidentiality and continuous improvement. The position may require participation in an on-call roster and occasional travel or work outside standard business hours.
ITS Superintendent
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