Pipeline Client Service Manager/Project Manager
We are seeking an experienced Pipeline Client Service Manager/Project Manager to oversee the successful delivery of pipeline-related projects and provide a high standard of service to clients. This role will act as a central point of contact throughout the project lifecycle, coordinating internal teams, contractors, suppliers and stakeholders to ensure work is delivered safely, efficiently, on time and within budget. You will manage multiple priorities while maintaining clear communication, accurate records and a strong focus on client satisfaction.
Key responsibilities will include planning and coordinating project activities, monitoring progress against agreed schedules and budgets, identifying and managing risks, and resolving issues promptly. You will prepare project documentation, reports, forecasts and client updates, while ensuring that scope, quality, health and safety, environmental and regulatory requirements are met. The role will also involve supporting quotations and proposals, reviewing technical and commercial information, arranging resources, attending meetings and contributing to continuous improvement across project delivery and client service processes.
The successful candidate will have proven experience in project management, client services or operations within the pipeline, utilities, engineering, construction or a related technical environment. Strong organisational and communication skills are essential, along with the ability to build trusted relationships and manage expectations at all levels. You should be confident working with budgets, programmes, risk registers and project management systems, and be comfortable making decisions in a fast-paced environment. A practical, solutions-focused approach, attention to detail and a commitment to safety and quality are required. Relevant project management, engineering or industry qualifications would be advantageous, as would experience managing contractors and working across complex infrastructure projects.
Pipeline Client Service Manager/Project Manager
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