Water/Wastewater Regional Service Director
Water/Wastewater Regional Service Director
An exciting opportunity has arisen for an experienced Water/Wastewater Regional Service Director to lead the delivery of safe, reliable and customer-focused water and wastewater services across a defined regional area. This senior role will provide strategic direction while ensuring operational performance, regulatory compliance and continuous improvement across complex service environments.
You will be responsible for setting regional priorities, developing high-performing teams and maintaining strong relationships with customers, regulators, local authorities, contractors and community stakeholders. Working closely with senior colleagues, you will translate organisational strategy into effective regional plans, ensuring that investment, resources and operational activity are aligned with long-term service objectives.
Key responsibilities
- Provide visible leadership across water and wastewater operations, assets, maintenance and customer service functions.
- Deliver agreed performance, financial, environmental, health and safety and customer service targets.
- Lead responses to operational incidents, service interruptions and emergency situations, ensuring timely communication and effective recovery.
- Oversee asset performance, capital programmes and operational improvement initiatives across the region.
- Promote a strong culture of safety, accountability, inclusion, collaboration and customer focus.
- Develop constructive relationships with regulators, public bodies, suppliers and community representatives.
- Identify opportunities to improve efficiency, resilience, sustainability and service quality.
- Ensure all activities comply with relevant legislation, regulatory standards, environmental requirements and internal policies.
About you
You will bring substantial senior leadership experience within the water, wastewater, utilities, infrastructure or another highly regulated operational environment. A strong understanding of asset-intensive service delivery, regulatory obligations, operational risk and emergency management is essential.
You will be a confident communicator and strategic thinker, capable of influencing at all levels and making sound decisions in complex or high-pressure situations. Experience of leading geographically dispersed teams, managing significant budgets and delivering change or improvement programmes would be highly advantageous. A relevant degree, professional qualification or equivalent practical experience is desirable.
What is offered
This role offers the opportunity to shape regional services that are essential to communities and the environment, supported by a competitive salary, benefits package and development opportunities. Applications are welcomed from candidates who can demonstrate inclusive leadership, professional integrity and a commitment to delivering excellent public services.
Water/Wastewater Regional Service Director
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