Regional Quality Manager, SDI Services
Regional Quality Manager
We are seeking an experienced Regional Quality Manager to lead and develop quality assurance, compliance and continuous improvement across a geographically dispersed service operation. This is a strategic and hands-on role, supporting local management teams to maintain consistently high standards, meet regulatory requirements and deliver safe, effective services to customers and service users.
You will provide professional leadership on all quality matters, ensuring that policies, procedures and performance frameworks are understood and applied consistently. Working closely with operational leaders, you will identify areas for improvement, promote a strong culture of accountability and ensure that learning from audits, incidents, complaints and feedback is translated into measurable action.
Key responsibilities
- Lead regional quality assurance activity, including audits, inspections, reviews and improvement planning.
- Monitor compliance with relevant legislation, regulations, contractual standards and internal policies.
- Provide advice, challenge and support to managers on risk management, safeguarding, governance and service quality.
- Analyse performance data, trends and recurring issues, preparing clear reports and recommendations for senior stakeholders.
- Coordinate responses to incidents, complaints, regulatory enquiries and improvement actions where required.
- Develop and deliver training, coaching and guidance to strengthen quality and compliance knowledge.
- Work collaboratively with operational, clinical, people and support teams to embed sustainable improvements.
- Maintain accurate records and ensure actions are tracked, reviewed and completed within agreed timescales.
About you
You will have substantial experience in a quality, compliance, governance or assurance role, ideally within a regulated or multi-site environment. You should understand audit methodology, risk management and service improvement, with the ability to interpret complex information and communicate clear, practical recommendations.
Strong influencing and relationship-building skills are essential, as is the confidence to challenge constructively at all levels. You will be organised, analytical and solutions-focused, able to manage competing priorities while maintaining attention to detail. A relevant professional qualification or equivalent experience is desirable, alongside a commitment to safeguarding, equality and continuous improvement.
What is offered
This role offers the opportunity to shape quality standards across a broad region, work with committed operational teams and make a tangible difference to service outcomes. Regular travel will be required, with flexibility to work from home and regional locations.
Regional Quality Manager, SDI Services
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